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Senior Golf & Country Club Supervisor

Tudor Park Marriott Hotel & Country Club

Maidstone, Kent, United Kingdom

Posted: July 15, 2021

Regional

Golf Operations, Customer Service, Hospitality

Applications for this role are open to candidates in the United Kingdom only.

Job Description

Coordinate the Golf & leisure clubs daily operational tasks to include but not limited to programming, scheduling, inventory control, orderings supplies, training for front of house associates and delegation of duties, while ensuring that all guests needs are met.

Duties & Responsibilities:

• Previous Golf & leisure club experience essential
• Supervisory experience in a similar environment essential
• Spot check all associates periodically to ensure that they are performing the services to standards.
• Perform bi-weekly inventories and ensure that all par levels are adhered to, report any over usage of product
• Submit new orders monthly.
• Ensure that all areas of Golf/leisure are maintained to the standards and ensure that all equipment is in working order
• Be available and knowledgeable about the complete facilities and services to answer any and all questions about membership
• Assist with sales and marketing for all areas.
• Process payroll, reviews and disciplinary actions for all associates when necessary.
• Receive, store and distribute all retail and operational supplies.
• Ensure that all retail inventory, merchandising and pricing.
• Assist in arranging and coordinating special events and employee training.
• Help to develop and improve work systems and promote good work habits at all times.
• To ensure the smooth running of The Club day to day in liaison with the Club Manager and in their absence assume responsibility for the club.
• Identify and pursue any maintenance issues minimizing equipment down time.
• Ensure preventative maintenance plans are in place
• Assist with all Health and Safety activity to ensure that your club adheres to relevant policies and legislation. Ensure that we provide a safe environment for club members and all team.
• Ensure the club meets all health and safety audit requirements
• Monitor, carry out and act upon job sheets, checklists and audits etc.
• Ensure the effective and efficient delivery of all the club operations.
• Oversee cleaners and ensure they maintain the facility to the standards expected (including contract cleaners and agency staff).
• Supervise and maintain processes that lead to effective administration business controls and audit requirements – such as - rota’s, stock checks, float spot checks and daily banking checks and daily standards folders.
• To maintain SOP’s within the operation to ensure consistent levels of service are maintained at all times. Including compliance with all audit points
• Provide communication point for all associates and ensure 2 way communication is occurring (between departments and with the hotel). This includes the communication of Marriott/Daily standards and short takes.
• Ensure all retail stock levels are adequately maintained.
• To support the Golf & Leisure Director in recruitment in the recruitment processes & ensure all new associates are inducted
• To support the Personal Development of the team through coaching, training & development and organising of departmental meetings.
• To induct new associates & motivate existing associates to create the optimum Leisure experience.
• To move the club forward generating associate “buy-in” for member events.
• To identify opportunities to improve club sales & profitability through membership and secondary revenue.
• To identify opportunities to consistently exceed expectations.
• Interface frequently with receptionist to ensure first class service of guests.
• Ensure that the Golf/Leisure club is compliant with all Health and Safety aspects.
• Ensure that the Club is compliant at all times in all standards for auditing purposes.
• Attend all appropriate meetings and distribute all information back to the team.
• To conduct analysis of the total golf business and complete reports for golf revenue, costs and utilization in accordance with the department requirements and the company.
• Stays actively involved with overall property goals and initiatives (e.g., project teams, property committees, community involvement).

Experience:

• Previous Golf & leisure club experience essential
• Supervisory experience in a similar environment essential

Tudor Park Marriott Hotel & Country Club

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